We're here to help.

Mac: download the DMG, open it, and drag Visage into your Applications folder. Because Visage is a small independent app, the first time you launch it macOS may show a security notice — if it does, Control-click (or right-click) the Visage icon and choose Open once to confirm you trust it; every launch after that works normally.

Windows: download the installer and run it. It is digitally signed (publisher: RAPHS LTD). If SmartScreen still shows “Windows protected your PC” while the new signature earns its reputation, choose More info → Run anyway once.

On first launch, Visage will ask you to choose how it thinks: download its built-in local AI model (recommended, fully offline), or connect a cloud provider using your own API key. You can change this later at any time in Settings.

On a Mac: open System Settings → Privacy & Security, then check Microphone, Camera, and Accessibility (Accessibility is only needed for the global hold-to-talk shortcut). Find Visage in each list and make sure it's switched on. If Visage isn't listed yet, quit and reopen it once — macOS adds the app to these lists the first time it asks. On Windows: open Settings → Privacy & security and check the Microphone and Camera access lists the same way.

A single Visage licence activates on up to 2 computers at a time — Mac or Windows, in any combination. If you're replacing one computer rather than adding a second, email support@raphs.app with your licence key and we'll free up the old seat so you can activate on the new machine.

The trial is the full app, unlocked, for 15 days from first launch — no card required and nothing held back. If you decide to buy, your £69 one-time purchase includes all v1.x updates and works on up to 2 computers (Mac or Windows).

Yes — refund requests are handled per our payment processor's (Stripe) standard consumer refund policy; see the Privacy Policy for details. Email support@raphs.app with your order details and we'll take it from there.