Visage — End User Licence Agreement

Version 1.1 — in effect from 21 September 2026 (Version 1.0: 19 August 2026).

Last updated: 21 September 2026 (Version 1.1 — the Licensor is now RAPHS LTD; company details, contact and website addresses updated)

Change of licensor, 21 September 2026. Visage is now published and licensed by RAPHS LTD, the limited company of its developer, in place of Raphael Saeed as an individual. Existing licences continue unchanged on these terms, with RAPHS LTD as the Licensor. Apart from the company details, the contact addresses and the website address (visage.raphs.app), nothing in this Agreement changed in this version.

1. Parties and definitions

This End User Licence Agreement (“Agreement”) is between:

• “Licensor” — RAPHS LTD, a company registered in England and Wales (company number 17358041) with its registered office at 167-169 Great Portland Street, London, England, W1W 5PF; contactable at support@raphs.app; and
• “Licensee” or “you” — the individual who purchases, downloads, or uses the Software.

Definitions:

• “Software” means the Visage desktop application for macOS, Windows, and any other operating system the Licensor may support (distributed — e.g. as a signed, notarized .app/DMG on macOS or an installer on Windows — from visage.raphs.app), including any updates the Licensor makes available under the same major version.
• “Packs” means the separately downloaded components the Software fetches at runtime (AI model weights, the local inference engine, the voice pack, the speech-recognition pack) from the public visage-packs release. Packs are, in part or in whole, third-party components under their own separate licences — see §7.
• “Licence Key” means the key issued to you on purchase, verified by the Software and/or the Licensor's merchant of record.

2. Licence grant

Subject to your compliance with this Agreement and, after the trial period defined in §3, payment of the applicable fee, the Licensor grants you a personal, non-exclusive, non-transferable, non-sublicensable licence to install and use the Software:

• for one (1) individual person's use, and
• activated on up to two (2) machines at a time under a single Licence Key.

Your Licence Key permits active use on up to two (2) computers that you own or control, on any supported operating system. You may transfer a licence seat to a new or replacement computer at any time, free of charge, by a support request to support@raphs.app (or through an in-app deactivation control, where provided in a future update) — deactivating an existing installation frees that seat for the new machine. This is a licence, not a sale of the underlying software; the Licensor retains all rights not expressly granted.

You may not: sublicense, sell, rent, or lease your Licence Key to a third party; use the Software to provide a competing product or service; reverse-engineer the Software except to the extent applicable law makes this restriction unenforceable; or circumvent the licence-activation or trial mechanism.

The Software is not designed or intended for use in high-risk environments or activities where failure, error, or AI-generated output could lead to death, personal injury, or severe physical or environmental damage — including, without limitation, medical diagnosis or treatment, life-support systems, emergency services, critical infrastructure, or any aviation or nuclear operations — and you agree not to use it for any such purpose.

3. Trial period

The Software may be used on a full-featured evaluation basis for fifteen (15) days from first launch, without a Licence Key (“Trial Period”). The Trial Period is tracked by the Software itself on your own machine and is not transferable by reinstalling the Software or resetting your computer's clock; attempting to do so to extend the Trial Period is a breach of this Agreement. (How the Trial Period is technically measured — and what data, if any, that involves — is disclosed in the Privacy Policy, not repeated here.)

On expiry of the Trial Period without a valid Licence Key, the Software's conversational, voice, and listening features are disabled behind a prompt to purchase; the Software's floating-face display continues to run. This is the sole consequence of Trial Period expiry — the Licensor does not delete your data or uninstall the Software. Trial expiry deletes nothing: your settings, your downloaded model/voice components, and any API keys you have stored remain intact on your computer, and activating a Licence Key restores full functionality instantly, without reinstalling the Software or losing any local data.

3.1 Immediate supply and your statutory cancellation right (UK/EU consumers)

Your licence key is delivered immediately upon purchase. By completing the purchase you expressly consent to the immediate supply of this digital content and acknowledge that, once supply has begun, you lose the statutory 14-day right to cancel under the UK Consumer Contracts Regulations 2013 and Directive 2011/83/EU. A full-featured 15-day free trial is available before purchase so you can evaluate Visage first. This does not affect your other statutory rights (including remedies for faulty digital content), and the merchant of record's (Stripe's) consumer refund process remains available as described at checkout.

4. The Software's local-first nature

You acknowledge that, by design and by default, the Software performs its core function (generating conversational replies) using an AI model that runs entirely on your own computer, with no account, no server operated by the Licensor, and no data transmitted to the Licensor in the course of ordinary use. For clarity: when a local AI model is selected, your conversations, microphone audio, camera imagery, and any content you work with are processed entirely on your device and are never transmitted over the internet to the Licensor or to anyone else; the Software's only network activity is the small set of anonymous maintenance calls described in the Privacy Policy (update and component-catalogue checks, and licence activation with launch-time licence validation), none of which ever carries your content. Certain optional features described in §5 change this by your own affirmative choice. This section is a statement of how the product works, not an additional warranty beyond §8.

5. Cloud-brain pass-through (optional, opt-in only)

The Software allows you to optionally connect it to a third-party cloud AI provider (currently Anthropic, OpenAI, or any OpenAI-compatible endpoint you specify) using your own account and API key with that provider. If you choose to do this:

• your messages and conversation content are sent to that provider for processing, under that provider's own terms of service and privacy policy, not this Agreement;
• the Licensor is not a party to your relationship with that provider, has no visibility into your usage of it, and disclaims all liability arising from that provider's service, availability, output, or handling of your data;
• you are solely responsible for what you choose to submit to a provider, for complying with that provider's terms, and for your use of any outputs it returns;
• you are solely responsible for all fees, API costs, rate limits, quotas, and account standing with that provider; the Licensor is not responsible for any charges incurred on, or any action taken against, your third-party accounts;
• your API key is stored only in your computer's own secure credential store (the Keychain on macOS; Credential Manager on Windows) and is never transmitted to or stored by the Licensor.

This feature is off by default; nothing is sent to a cloud provider unless you actively select one and supply your own key.

6. Updates

The Software may periodically check for updates (see the Privacy Policy for how that check works and how to disable it). Updates within the same major version are provided under this same Agreement at no additional charge. A future paid major version (if any) will be offered separately, never installed silently, and never charged without your affirmative purchase.

7. Third-party components and model terms

The Software and its Packs include third-party open-source and openly-licensed components (including, without limitation, an AI model, a speech-recognition engine, a text-to-speech engine, and a computer-vision library), each under its own licence. A complete, mechanically generated attribution list is available in the Software itself (Settings → About → “Third-party licences”) and at visage.raphs.app/licences; the licence text for each Pack component ships inside that Pack.

As of our third-party licence records' last verification (2026-08-17), the bundled AI model components are distributed under the Apache License 2.0, which imposes no additional end-user obligations beyond attribution, and no separate model-specific pass-through terms currently apply. If a future model Pack update ships under different upstream terms (for example, a usage-restriction or redistribution-notice policy), those terms will be included with that Pack and will govern your use of that specific model in addition to, and to the extent of any conflict in preference to, this Agreement — see our third-party licence records for the current, dated record of what has been checked.

8. Disclaimer of warranty

THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE LICENSOR DOES NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY AI-GENERATED OUTPUT WILL BE ACCURATE, APPROPRIATE, OR FIT FOR ANY PARTICULAR USE.

AI-generated outputs are produced probabilistically and are provided for informational and entertainment purposes only. The Licensor does not guarantee the accuracy, truthfulness, completeness, or appropriateness of any AI output, whether generated by a local model or by a third-party provider, and AI output is not professional advice (including, without limitation, medical, legal, or financial advice). You assume sole responsibility for evaluating, verifying, and any reliance you place upon content generated by or through the Software.

Nothing in this §8 excludes or limits any statutory rights or guarantees that cannot lawfully be excluded. In particular, if you are a UK or EU consumer, you have statutory rights in respect of digital content that is faulty, not as described, or not of satisfactory quality (including under the UK Consumer Rights Act 2015), and this Agreement does not affect those rights.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE LICENSOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LICENSOR'S TOTAL AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE LICENCE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS THE LICENSOR'S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW; THE CAP AND EXCLUSIONS ABOVE APPLY ONLY SUBJECT TO THIS PARAGRAPH.

9A. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Licensor from and against any third-party claims, liabilities, damages, losses, and reasonable legal fees arising out of or related to your misuse of the Software, your violation of this Agreement, or your violation of any third-party rights (including through content you submit to a third-party cloud provider or your use of AI-generated output) — except to the extent a claim arises from the Licensor's own negligence or breach of this Agreement.

10. Termination

This Agreement and the licence granted under it terminate automatically if you breach any of its terms. On termination, you must stop using the Software and delete all copies in your possession. Sections 7, 8, 9, 9A, 11, and 12 survive termination. The Licensor may also discontinue the Software or a given major version's update channel with reasonable notice; this does not revoke a Licence Key's validity for the version(s) it was issued for.

11. Export compliance

The Software uses only standard, publicly available encryption (HTTPS/TLS, for the optional cloud-brain and update-check features described in the Privacy Policy) and qualifies for the mass-market encryption exemption under applicable export control regimes. You agree not to use or export the Software in violation of applicable export control and economic sanctions laws, including not making it available to any individual, entity, or country subject to a relevant embargo or restriction.

12. Governing law and disputes

This Agreement is governed by the laws of England and Wales, without regard to conflict-of-laws principles. If you are a consumer, you additionally benefit from any mandatory protections of the law of the country in which you live, and nothing in this section deprives you of the right to bring proceedings in your local courts where consumer law grants you that right; otherwise, the courts of England and Wales have non-exclusive jurisdiction over any dispute arising from this Agreement. Before commencing any legal proceedings, you and the Licensor agree first to attempt to resolve any dispute or claim informally by contacting support@raphs.app — most concerns can be resolved quickly this way. Purchases are processed by Stripe (Stripe Managed Payments) as merchant of record; the purchase transaction itself may be subject to Stripe's own separate buyer-facing terms, distinct from this Agreement's licence terms for the Software.

13. General

If any provision of this Agreement is held unenforceable, the remaining provisions continue in full force. This Agreement is the entire agreement between you and the Licensor regarding the Software and supersedes any prior agreements on this subject, except that the Licensor's Privacy Policy and the third-party Pack licences referenced in §7 are incorporated by reference. The Licensor may update this Agreement for future versions of the Software; material changes will be presented for acceptance before they take effect for you.